Business Areas

Information system maintenance

Information system maintenance

We provide stable and smooth maintenance service to customers by reflecting the latest information technology based on the know-how of various external SI development and operation.

Information system maintenance

We provide stable and smooth maintenance service to customers by reflecting the latest information technology based on the know-how of various external SI development and operation.

  • Service Overview

We help customers experience a stable system through extensive experience in the information system maintenance business in the public sector and systematic management services.

  • Service details
IT system operation planningWe establish operational goals and strategies for improving IT service levels so that the IT system can be linked with the organization’s strategy and objectives.
Service level managementTo improve user satisfaction and service quality, we define goal levels and plan and manage continuous improvement activities.
Application SW operation managementBy analyzing the status and problems of the application SW, we take precautionary measures and appropriate measures for the problems that occurred to ensure the stable operation of the operating SW.
HW operation managementWe install IT systems and related programs and configure the environment for optimal operation, and take appropriate recovery measures in case of failure prevention activities and failures.
NW operation managementWe operate and manage the network using network security technology, design, and traffic distribution technology.
DB operation managementFor the stable operation management and maintenance of the database system, DB security management and failure prevention, we analyze the status information of the database system and take appropriate measures.
Security operation managementWe operate service resources (operating system, database, etc.) confidentially and perfectly and improve the security of customer information systems by organically linking them with other operating elements.
User supportThrough the IT service window, we not only support users’ simple hardware failure resolution, but also quickly provide high-quality services over a wide range of areas such as all types of failures such as software and network problems, simple queries, and user information change requests.
  • UNI-PASS maintenance project
  • UNI-PASS maintenance project

The UNI-PASS is a national core system to save time and money by simplifying the import and export customs clearance procedures such as import and export customs clearance, collection, refund, and verification of requirements, protect national finances and national economy by improving efficiency, block the influx of elements that are harmful to social safety and people and promote legal international trade and travel.

KCNET realizes a 24 X 365 ‘uninterrupted electronic customs clearance system’ through thorough maintenance of its application systems of UNI-PASS, computer equipment, and commercial software, so that there is no disruption in the work of the KCS, external users, and each affiliated agency.

  • Certification and awards

Through outstanding maintenance services, we obtained international standard certification (ISO 20000-1) for ‘system maintenance work for internal and external users in the field of entrusted operation of the Korea Customs Service computer system’ and received various citations by maximizing customer satisfaction.